Hadia Z.

About Hadia Z.

I am currently a Client Success Partner at Gartner. I consult with over 60+ clients on their marketing initiatives and utilize analytics to demonstrate best practices to achieve high ROIs. I am heavily involved in business process management to improve efficiency within Gartner and provide the best support to clients.I am an alumni at the University of Texas at Dallas, with a B.S in ITSS. Through my various experiences thus far, I have learned how to work with minimal guidance and independently as well as how to engage target audiences using technology and innovative ideas. I have demonstrated creative leadership abilities, agile learning skills with intense curiosity and I showcase an ability to prioritize, multi-task, and meet deadlines in a fast-paced environment. I am self-directed with initiative taking with a strong commitment to success and problem solving. I plan to follow my career into consulting and later into project management to get a thorough understanding and exposure to various industries and fields. I hope to better business practices, guide companies on their marketing strategies and production, and help lead individuals to creating a more efficient and more effective workspace and thus a more successful business.

Experience

1. Client Success Partner

   Gartner

   Jul 2021 — Present

   Manage a portfolio of clients utilizing Gartner services and identify their business priorities in order to recommend a program of action that focuses on high value, client retention, and client return on investment. Improve internal business processes by jumpstarting initiatives centered around client retention and client utilization to increase effectiveness of the Gartner programs. • Consult with over 60+ clients on research-driven marketing practices to achieve business objectives such as lead generation• Develop engagement plans based off client priorities and align research to business objectives, resulting in clients’ marketing reaching up to leads within 6 months• Problem-solving points of weakness in clients’ marketing campaigns by analyzing creative, channel utilization, and target audiences, thus retaining 85% of clients on current contracts and increasing client contracts by 15-30%Fast Start Initiative• Redesigned Gartner-client relationship calls by changing slide decks’ focus towards client’s business priorities, resulting in 70% of all clients using Gartner research within 15 days of contract start date• Presented to senior leadership on a biweekly cadence illustrating data-driven solutions after conducting feedback analysis from current Client Success teams• Automated introductory emails demonstrating Gartner services to clients based on their contract, improving client engagement by 58%

Education

• The University of Texas at Dallas

  Master of Business Administration - MBA

• The University of Texas at Dallas

  Bachelor of Science - BS, Marketing and Information Technology

  2017 — 2021