Hadher Ali
Sales Manager @Riviera Travel
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WORK HISTORY
Sales Manager @Riviera Travel
Burton upon Trent, GB
Promoted from Travel Consultant to leadership roles in customer service and sales. Currently managing a high-performing sales team in a dynamic travel environment.Key Responsibilities: • Lead and coach a team of Sales Consultants; oversee day-to-day operations, lead allocation, and SLA adherence. • Design and deliver monthly 1:1 coaching and performance reviews, aligning team KPIs with strategic business goals. • Champion exceptional customer experiences through structured sales engagement, empathy-led service, and feedback integration. • Act as point of escalation for CEO-level customer issues, resolving complex cases with professionalism and tact. • Collaborate with the Tech Department as a User Acceptance Tester (UAT), improving CRM systems and booking platforms. • Provide interim leadership support to Customer Service Team Managers, ensuring continuity of high standards.
ABOUT HADHER ALI
Strategic sales and customer experience leader with 12+ years in driving high-impact results across the travel, retail, and service industries. Currently Sales Manager at Riviera Travel, where I’ve grown from frontline sales to leading teams that deliver standout customer retention, service excellence, and revenue growth.I’m proud to have: Achieved an overall 83% guest retention rate during the COVID crisis (120K passengers) Been recognized as a company Values Ambassador Led coaching programs that consistently exceed KPIs Acted as escalation point for CEO-level customer complaints Partnered with tech teams to enhance CX tools and platformsWhether leading sales, resolving critical customer issues, or shaping strategic journeys—I combine empathy, execution, and leadership to drive customer loyalty and business performance.Let’s connect if you’re passionate about elevating customer and commercial outcomes through exceptional leadership and innovation.
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