Hadar Yehudai
Fractional VP Ops | Strategy-to-Execution Bridge | Turning GTM Strategy into Scalable Delivery for Startups & Operationally-Stretched Teams
- Role
- Head of Customer Success at Anonybit
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
About Hadar Yehudai
Bridging Strategy, Operations & Execution for Tech Startups Expanding to the U.S. I…
Experience
Head of Customer Success
Jan 2024 — Present
I lead the end-to-end post-sale experience ensuring customers don’t just onboard, but thrive. Ijoined at a pivotal stage to design and operationalize the CS function from the ground up, witha focus on delivery readiness, long-term retention, and cross-functional alignment. My role includes:• Pre-sales support and success alignment• Onboarding and implementation strategy• Defining success metrics and KPIs per client segment• Customer journey mapping and handoff design• Collaborating with Product and GTM teams to reduce churn and improve activation• Building internal CS processes, tooling, and team structure
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