Hafeez H.
Project Coordinator, IT & Digital @ National Skill Development Corporation | MBA IIM Visakhapatnam
- Role
- Project Coordinator, IT & Digital at National Skill Development Corporation
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Hafeez H.
Passionate about driving innovation and entrepreneurship, I bring a quality experience to…
Experience
Project Coordinator, IT & Digital
National Skill Development Corporation
Jan 2025 — Present · Delhi, IN
Spearheaded the requirement gathering process for onboarding the PM VIKAS scheme of the Ministry of Minority Affairs onto the Skill India Digital Hub (SIDH), ensuring alignment across government and technical teams.• Reviewed and validated 100+ online skill development courses for quality, consistency, and alignment with NSQF standards prior to hosting on the SIDH Portal.• Led the enhancement of user-friendly features for digital learning products on the SIDH Portal, resulting in a 20% increase in learner satisfaction and engagement.• Collaborated with the NSDC Trust Product operations team to streamline operational efficiency to 98% for TAT (Turnaround Time) cases and improve Background Verification (BGV) rates.• Supported the feature roadmap and product improvement strategy for NSDC JobX, enhancing usability and employer engagement for better job placement outcomes.• Managed a 5-member learner support team, reducing grievance redressal time from 7 days to an average of 3 days, significantly improving learner experience.• Contributed to NSDC’s achievement of CMMI Level 3 certification by supporting software development documentation, quality assurance, and process alignment.
Education
National Institute of Technology Srinagar
B.Tech, Chemical Engineering
2015 — 2019
Indian Institute of Management Jammu
Certificate Course: Public Policy and Management
Indian Institute of Management Visakhapatnam
Master of Business Administration - MBA (PGPMCI)
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