Syed Ali

Process Consulting | Digital Transformation | AI & Enterprise Operations | Emerging Tech Adoption | Innovation Strategy | Analytics | Business Excellence

Role
Transformation Director - Edtech, Cmt & Hphs Vertical at Firstsource
Location
Hyderabad, TG, IN
LinkedIn followers
500 followers

About Syed Ali

Syed Ali has over 15 years of experience in consulting, project management and process…

Experience

  1. Transformation Director - Edtech, Cmt & Hphs Vertical

    Firstsource

    Feb 2024 — Present · Hyderabad, IN

    Engineered cross-continental transformation strategy, targeting Healthcare, EdTech, and CMT sectors across the US, UK, and Australia region. • Spearheaded the integration of AI, process mining, and RPA, enhancing operations across 10+ key accounts. • Directed successful win-back campaigns and managed P&L to ensure significant cost savings and revenue growth. • Managed full lifecycle of vertical transformation projects from conception to execution and post-launch analysis.

Education

  • Mufakkham Jah college of Engneering and Technology

    Bachelor of Engineering (B.E.), Instrumentation

    2002 — 2006

  • LFJC

    11th & 12th

    2000 — 2002

  • University of Northern Virginia - Annandale

    MS, in Computer Science

    2007 — 2008

Skills

  • Project Management
  • Process Excellence
  • Crm
  • Six Sigma
  • Lean Tools
  • Process Improvement
  • Program Management
  • Quality Assurance
  • Reengineering
  • User Acceptance Testing
  • Testing
  • Team Leadership
  • Sdlc

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Syed Ali — Transformation Director - Edtech, Cmt & Hphs Vertical at Firstsource in Hyderabad, TG, IN | Unifers