Habeeb Khaleel
IT Service Delivery Manager @Causmx Technologies Corp
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WORK HISTORY
IT Service Delivery Manager @Causmx Technologies Corp
Calgary, AB, CA
Lead a team of dedicated IT professionals to deliver exceptional technical support and services to clients.• Developed and implemented service delivery processes and procedures to optimize efficiency and effectiveness.• Established and monitored service level agreements (SLAs) to ensure compliance and meet client expectations.• Collaborated with cross-functional teams to address client needs and resolve escalated issues in a timely manner.• Conducted regular performance evaluations and provided coaching and mentoring to team members to foster professional growth and development.• Proactively identified areas for improvement and implemented initiatives to enhance service delivery and client satisfaction.• Maintained strong client relationships and served as the primary point of contact for all service-related inquiries and escalations.• Utilized ITIL framework and best practices to streamline service delivery operations and maximize service quality.
SKILLS
ABOUT HABEEB KHALEEL
At CAUSMX Technologies Corp, our team\'s dedication to redefining IT service delivery shines through every streamlined process and robust service level agreement we establish. Under my stewardship as IT Service Delivery Manager, we\'ve achieved not only enhanced client satisfaction but also a significant increase in operational efficiency. My commitment to professional growth within the team has cultivated a culture of continuous improvement, where each member feels valued and equipped to excel. With a focus on CRM and telephone support, we\'ve markedly improved the client experience, ensuring seamless technical operations and a 25% faster ticket resolution, all while fostering cross-functional collaboration to align with our clients\' evolving needs.
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