Haadi Khan
Junior System Admin
- Role
- Technician at GovCIO
- Location
- Alexandria, VA, US
- LinkedIn followers
- 500 followers
Experience
Technician
Jan 2025 — Present · Fairfax County, VA, US
Provide end-user support for a wide range of IT issues, including desktops,laptops, mobile devices, and software applications, in compliance with ITILand ISO standards.Perform light system administration duties, including upgrading,installing, and configuring application software and computer hardware.Resolve incidents and service requests using ServiceDesk Plus within ITSMsystems, maintaining SLA compliance.Experienced with ManageEngine tools for endpoint management,monitoring, and reporting.Troubleshoot hardware and software issues with hands-on experience inWindows 10/11 environments.Provide support for macOS, and demonstrate working knowledge ofWindows, Linux, and Mac operating systems.Support VTC (video teleconferencing) systems for executive and teammeetings.Conduct phone and in-person technical support, including user accountmanagement, and access provisioning.Played a key role in setting up new office locations in Tysons Corner, VA,and Kansas City, MO—coordinated equipment deployment and networkSummaryTechnical SkillsSoft SkillsExperiencereadiness.Participated in candidate interviews for new IT support staff in KansasCity.Repair and clean hardware components to maintain system reliability, andreduce downtime.
Education
George Mason University
Bachelor of Science - BS, Information Technology
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