Heather Rojas

Training Specialist @Adobe Workfront

Salt Lake City, UT, US
EMAILS
h••••••••@adobe.com
MOBILE NUMBERS
+18•••••••09

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WORK HISTORY

Jul 2023 — Present

Training Specialist @Adobe Workfront

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Training Delivery Specialist working withinWorkfront, an Adobe Company.Serve as a mentor, coach, and knowledgeresource for the customer.Specializing in delivering beginning andadvanced functionality instructions andassisting customers in the development oftheir own use of the Workfront tool.Delivering classes virtually at the present time.Coordinating with multiple trainers on setupand communication for attendees,instruction, and answering questions

EDUCATION

2014 — 2016

Salt Lake Community College

Computer Science & Information Systems

2005 — 2007

Utah County Academy of Science

High School

2005 — 2007

Utah Valley University

Computer Science

SKILLS

Mac OsAttaskBloggingWorkfrontTechnical SupportWindows 7Social Media CommunicationsPrintersAndroidWindows ServerCustomer SupportWindows XpWorkfront CertifiedWindows 8WritersMicrosoft OfficeNetworkingCustomer SatisfactionCustomer Relationship Management (Crm)Computer HardwareHelp Desk SupportSystem AdministrationCustomer ServiceSoftware InstallationOperating SystemsServersBrand AwarenessWindowsLong-Term Customer RelationshipsCall CentersTroubleshooting

ABOUT HEATHER ROJAS

Adobe Workfront enables organizations to optimize their workflows, and as a Training Specialist with over 9 years of experience with Workfront, I focus on empowering customers by delivering tailored training sessions and actionable insights. My role involves mentoring, coaching, and guiding clients in leveraging the Workfront tool to meet their specific needs. By facilitating virtual classes and collaborating with trainers, I ensure smooth communication, effective instruction, and prompt resolution of customer inquiries. With over fifteen years of experience in technical account management and customer-facing roles, I specialize in analyzing data trends, repairing client relationships, and developing knowledge resources to enhance user engagement. My mission is to foster collaboration and continuous improvement, equipping teams with the skills and tools they need to succeed. Dedicated to creating impactful training experiences, I am driven by a commitment to customer satisfaction and operational excellence.

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