Heather Rojas
Training Specialist at Adobe Workfront specializing in customer support and training. Adobe Workfront Expert.
- Role
- Training Specialist at Adobe Workfront
- Location
- Salt Lake City, UT, US
- LinkedIn followers
- 500 followers
About Heather Rojas
Adobe Workfront enables organizations to optimize their workflows, and as a Training Specialist with over 9 years of experience with Workfront, I focus on empowering customers by delivering tailored training sessions and actionable insights. My role involves mentoring, coaching, and guiding clients in leveraging the Workfront tool to meet their specific needs. By facilitating virtual classes and collaborating with trainers, I ensure smooth communication, effective instruction, and prompt resolution of customer inquiries. With over fifteen years of experience in technical account management and customer-facing roles, I specialize in analyzing data trends, repairing client relationships, and developing knowledge resources to enhance user engagement. My mission is to foster collaboration and continuous improvement, equipping teams with the skills and tools they need to succeed. Dedicated to creating impactful training experiences, I am driven by a commitment to customer satisfaction and operational excellence.
Experience
Training Specialist
Jul 2023 — Present
Training Delivery Specialist working withinWorkfront, an Adobe Company.Serve as a mentor, coach, and knowledgeresource for the customer.Specializing in delivering beginning andadvanced functionality instructions andassisting customers in the development oftheir own use of the Workfront tool.Delivering classes virtually at the present time.Coordinating with multiple trainers on setupand communication for attendees,instruction, and answering questions
Education
Salt Lake Community College
Computer Science & Information Systems
2014 — 2016
Utah County Academy of Science
High School
2005 — 2007
Utah Valley University
Computer Science
2005 — 2007
Skills
- Mac Os
- Attask
- Blogging
- Workfront
- Technical Support
- Windows 7
- Social Media Communications
- Printers
- Android
- Windows Server
- Customer Support
- Windows Xp
- Workfront Certified
- Windows 8
- Writers
- Microsoft Office
- Networking
- Customer Satisfaction
- Customer Relationship Management (Crm)
- Computer Hardware
- Help Desk Support
- System Administration
- Customer Service
- Software Installation
- Operating Systems
- Servers
- Brand Awareness
- Windows
- Long-Term Customer Relationships
- Call Centers
- Troubleshooting
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