Lena Hovhannissyan
- Role
- Product Manager at Dell Technologies
- Location
- Santa Clara, CA, US
- LinkedIn followers
- 500 followers
Experience
Product Manager
Jul 2021 — Present
Partner with Engineering, Data Science teams, as well as business stakeholders to build and optimize an enterprise analytics portal for Dell customers • Co-led platform migration and site redesign of MyService360 • Lead implementation of monetization strategy and ensure new features do not degrade customer experience • Lead end-to-end data migration efforts from Oracle database to Salesforce Lightning platform • Define and maintain product roadmap and quarterly success metrics • Identify product gaps through regular monitoring of user analytics tools such as Glassbox • Increase CSAT score through spearheading UX improvements of landing page
Education
Polytechnic Institute of Viana Do Castelo
Research Doctorate, Economics
2011 — 2012
Yerevan State University
Master of Science (MS), Economics
2009 — 2011
Yerevan State University
Bachelor of Science (BS), Economics
2005 — 2009
Yerevan State University
PhD student, Economics
2011 — 2016
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