Gyldra Jewell
Vice President, Operational Excellence @American Express
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WORK HISTORY
Vice President, Operational Excellence @American Express
Sunrise, FL, US
Provide critical dedicated leadership over the testing and monitoring programs for the company\'s customer service organization, including business self-testing, conduct risk, and partner oversight.
EDUCATION
Nova Southeastern University
MBA, Management
Florida International University
Bachelors of Science, Industrial and Systems Engineering
SKILLS
ABOUT GYLDRA JEWELL
Seasoned leader with demonstrated deep operational process and risk management knowledge with strong experience leading large, global teams. Experienced in business transformation and change management. Proficient in the development and execution of innovative strategies to improve the customer experience, reduce cost, and operationalize regulatory requirements. Courageous leader with a passion for developing strong high-performing teams. Expert at influencing and driving results across various levels of the organization, building cross-functional partnerships, and translating complex data into actionable information for decision making.
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