Gyan Shah
Desktop Technician @Bennett Jones
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WORK HISTORY
Desktop Technician @Bennett Jones
EDUCATION
BITS Edu Campus: BABARIA INSTITUTE
Bachelor of Engineering - BE
Dalhousie University
Master of Engineering - MEng
ABOUT GYAN SHAH
I am an analytical and solutions-focused professional with 5+ years of experience as an IT support specialist, serving both external clients and internal business stakeholders. Throughout my career, I\'ve effectively managed incoming calls and tickets, guiding client through troubleshooting practices to diagnose, isolate, and resolve the problem, collaborating with members of team including on-site technician or escalating to Tier 2 support as needed. I additionally manage all IT support functions within the office including managing and tracking inventory, performing workstation set up and disassembly, driving network administration, and deploying application suites in line with role defined by HR. By applying my genuine dedication toward establishing and maintaining long-standing relationships with end-users, I consistently demonstrate professionalism, authenticity, and interpersonal excellence to deliver the optimal client experience.Technical Acumen: Operating Systems: Windows Server 2012, 2016 |Windows 8, 10 | Mac OS | Android | Apple IOSHardware: Cisco Routers | Switch | HP Desktops | PrintersSoftware: ServiceNOW | Salesforce | Maestro | Citrix | Plesk Administration | Microsoft Outlook | Active DirectoryOther Technology: Routing Protocols: TCP/IP, BGP, MPLS | Network Security
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