Gyaneshwar Dubey
Specialized in Digital Transformation & Customer Experience | I help firms redefine customer experience and drive digital transformation with artificial intelligence | eCommerce AWS, Azure GCP
- Role
- Director- Cx (Commerce, Service, Sales, Marketing, Customer Data) at Echelon Solutions Group, Llc
- Location
- Thane, IN
- LinkedIn followers
- 500 followers
About Gyaneshwar Dubey
Technology like art is a soaring exercise of the human imagination.” – Daniel Bell The Journey: Building Digital Experiences That Matter With 23+ years of experience, I have been at the forefront of digital transformation, enterprise architecture, and customer experience (CX) innovation. My career began with designing scalable enterprise solutions in banking, logistics, and telecom, but my passion for CX led me to architect AI-powered, cloud-native, and omnichannel commerce solutions for Fortune 500 companies. The Mission: Transforming Enterprises with AI, Cloud & CX Today, I specialize in SAP CX (Commerce, Sales, Service, CPQ, Marketing), AI-driven analytics, eCommerce, CRM, and cloud strategy. From B2B2C platforms to omnichannel commerce, I work closely with global enterprises to define roadmaps, optimize customer journeys, and modernize legacy ecosystems. Key Achievements: 100% growth in SAP CX practice at Argano by building high-impact capabilities 30% cost savings for enterprises through cloud & AI-driven automation strategies 40% faster software delivery via Agile & DevOps transformation Designed reusable CX assets, reducing development & testing time by 50%\'\' My Approach: Innovation + Strategy + Execution AI & Cloud First – Leveraging Generative AI, LLMs, and Machine Learning to enhance CX and decision-making Enterprise Agility – Implementing microservices, DevOps, and API-driven integrations for scalable systems Security & Resilience – Ensuring cybersecurity best practices, data privacy, and high-availability architectures Beyond work, I am an award-winning technology leader, speaker, and mentor. Recognized for my contributions to CX innovation, AI transformation, and cybersecurity, I thrive on pushing boundaries and shaping the future of enterprise digital strategy. Let’s connect to discuss how AI, CX, and cloud can redefine your digital transformation journey! Email: d••••••••@gmail.com
Experience
Director- Cx (Commerce, Service, Sales, Marketing, Customer Data)
Sep 2022 — Present · Mumbai, IN
Built and scaled the CX practice in India, achieving 100% growth in capability development Optimized enterprise applications, reducing latency by 30% and enhancing customer experiences Drove Agile transformation, cutting software release cycles by 40% through CI/CD pipelines & DevOps automation
Education
Guru Ghasidas University Bilaspur
PGDCS&A
1996 — 1997
MCA, MPBU Bhopal
Master of Computer Applications (MCA)
1998 — 2000
Skills
- Ejb
- Webmethods
- Tleaf
- Solr
- Unica
- Tibco Businessworks
- Jcaps
- Spring Framework
- Sap Hybris
- Soa
- Jboss Application Server
- Websphere Application Server
- Requirements Analysis
- Websphere Mq
- Datahub
- Java Enterprise Edition
- Weblogic Administration
- Atg Commerce
- Hibernate
- Seebeyond
- Jms
- Sterling Commerce
- Project Management
- Websphere Esb
- Restful Webservices
- Magento
- Software Project Management
- Ibm Websphere Commerce
- Websphere Message Broker
- Mule Esb
- Struts
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