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Gyanesh Pratik

Project Lead at Netlink Software Group America Inc

Role
Project Lead at Netlink Software Group America Inc
Location
Bhopal, MP, IN
LinkedIn followers
500 followers
OperationsView LinkedIn profile

About Gyanesh Pratik

Results-driven BPO Operations Leader with 11 years of progressive experience across backoffice operations, quality management, email support, and project leadership. Currently serving as a Senior Project Lead, managing a 106-member team with 7 reporting supervisors. Proven expertise in improving process efficiency, driving service excellence, and delivering high-quality outcomes in fast-paced BPO environments.Career progression includes starting as a Back-Office Executive (2014), promoted to Quality Analyst (2017), advanced to Project Supervisor (2020) for email support, and elevated to Project Lead (2023) in back-office operations.Skilled in MS Excel, BI tools, and Six Sigma methodologies, with strong analytical capabilities to identify gaps, streamline workflows, and improve productivity. Adept at client handling, stakeholder management, and delivering clear, data-driven WBR/MBR presentations. Recognized for strategic leadership, operational excellence, and continuous improvement.

Experience

  1. Project Lead

    Netlink Software Group America Inc

    Jun 2022 — Present · Bhopal, IN

    Results-driven BPO Operations Leader with 11 years of experience in back-office operations, quality management, email support, and project leadership. Proficient in MS Excel, BI tools, and Six Sigma methodologies with strong analytical skills to identify gaps, streamline workflows, and improve productivity. Skilled in client and stakeholder management, delivering clear, data-driven WBR/MBR presentations, and driving operational excellence and continuous improvement.”

Education

  • Rajiv Gandhi Prodyogiki Vishwavidyalaya

    Bachelor of Engineering - BE, Electronics and Communications Engineering

    2010 — 2014

  • Central Public School, Samastipur, Bihar - CBSE

    General, AISSE

  • Holy Mission Sr. Secondary School, Samastipur- CBSE

    AISSCE, Science

    2008 — 2009

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