Gyanendra Kumar
DSE at Citymall
- Role
- Business Development Executive at Citymall
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
About Gyanendra Kumar
First of all, I would like to thank you for allowing me to introduce myself. My…
Experience
Business Development Executive
May 2025 — Present · Lucknow, IN
At Citymall, I worked as a DSE Support Executive in the Grocery division, where I played a crucial role in bridging the gap between field teams and central operations. My responsibilities included:Operational Query Resolution: Acted as the first point of contact for resolving day-to-day operational issues faced by retailers, ensuring minimal disruption in order flow.Warehouse & Logistics Coordination: Maintained close coordination with warehouse and logistics teams to ensure timely dispatch and delivery of grocery orders.Inventory & Pricing Accuracy: Managed accurate data entry of grocery SKUs, pricing updates, and stock levels to maintain system integrity and avoid order discrepancies.Training & Field Guidance: Supported field staff by training them on app usage, order placement, and troubleshooting, improving overall efficiency.Order Monitoring & Escalation: Monitored daily order flow, flagged discrepancies, and ensured quick resolution through proactive communication with relevant teams.Cross-Team Communication: Maintained strong communication between CPs (Cluster Partners), DSCs (Delivery Service Coordinators), warehouse staff, and central operations to streamline processes.Performance Recognition: Recognized for maintaining high retailer satisfaction and contributing to increased grocery order volumes through efficient backend support.
Education
Lucknow University, Lucknow
Bachelor of Arts - BA
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