Gyan Prakash
Customer Engagement, IT Delivery Management, Digital Transformation in the BFSI Domain, PMP, Alumni of IIMC
- Role
- Customer Engagement & Digital Delivery Manager at Capgemini
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Gyan Prakash
I lead enterprise transformation programs that convert strategy into measurable business…
Experience
Customer Engagement & Digital Delivery Manager
Aug 2017 — Present · Hong Kong, HK
Highlights:• Transformation project/program consulting for our prestigious clients like – HSBC Bank, Euroclear Bank, BDO Bank where driven & delivered complex Banking, Insurance and capital market solutions from onshore client side.• Project account management from Project transition, initiation to closure. • Successful Delivery of multiple Project Size of Gate3 60 FTEs to 280 FTEs from onshore client locations like - Hong Kong, Philippines, UK, Vietnam, US.• Proven expertise in new customers onboarding, driving business growth by delivering multiple high-profile projects in parallel, resulting in high levels of customer satisfaction, retention & growth by –• Directed end-to-end delivery of complex programs for top-tier banking clients across core banking, digital banking, and cloud enablement.• Led a 280+ global team across India, UK, Hong Kong, Philippines and Singapore. Owned P&L in range of $2.5 to $7.5M, ensuring revenue growth, cost control, and profit margins.• Collaborated closely with Client Partner and Onsite Engagement Leads to ensure alignment on business goals and delivery milestones. Established SLA/Metrics/KPIs.• Successfully drove multiple cloud migration and automation initiatives, improving TAT by 30%+ and reducing delivery costs.• Participated in RFP solutioning, bringing in domain knowledge, delivery methodology, and effort estimations.Key Achievements:• Won “Global Delivery Excellence leader” award twice for seamless transformation of a core banking platform for our clients.• Built and led a Center of Excellence (CoE) for Cloud & DevOps delivery.• Always improved account profitability by 12-16% in comparison of initial planned Vs target. Also, high OTACE in between 4.2 to 4.7 out of 5.• Risks and issues management then RFP, RFI Support, project transitioning for Banking, Insurance and Capital Market project and program.• At Client-side, business function support involves operational, project & service delivery partnership.
Education
Indian Institute of Management, Calcutta
Senior Management Program(SMP), Strategic leadership in senior management role
2016 — 2017
St. Columba's college, H.Bag
Bachelor of Science (B.Sc.), Zoology/Animal Biology
1993 — 1996
Indira Gandhi National Open University
MCA, Computer Application
1998 — 2000
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.