Gretchen Wilkening

Director - Client Services @Mitra AI

Indianapolis, IN, US
MOBILE NUMBERS
+13•••••••33

Signup · Get unlimited contacts

WORK HISTORY

Jul 2025 — Present

Director - Client Services @Mitra AI

View department →

US

Promoted from contract Program Manager to Director – Client Services to lead strategic delivery and client engagement across enterprise Data & AI programs.• Serve as the primary client partner for high-impact digital and data transformation initiatives• Drive clarity and alignment across executive stakeholders, delivery teams, and partner ecosystems• Own the success of strategic accounts by aligning delivery operations with business outcomes• Enable scalable growth through intentional structure, repeatable frameworks, and roadmap prioritization• Support pre-sales, solution shaping, and post-sale execution for enterprise data platform and AI programs• Champion Mitra’s value across client strategy, culture, and capability-building efforts

EDUCATION

1995 — 1999

Pensacola Christian College

BA, History and English Education

SKILLS

Project ManagementSalesforce.comQuickbooksRisk ManagementWritingHealthcareRisk AssessmentMicrosoft OfficeCustomer ServiceFinancial ReportingCost BenefitLeadershipStrategic PlanningBusiness AnalysisInsuranceConflict ManagementSoftware Project ManagementCrm.netEmployee BenefitsMicrosoft ExcelProject Management Office (Pmo)Business Process MappingAnalyticsAgile MethodologiesMs ProjectTeam BuildingManagementSix SigmaJiraHealth InsuranceProcess ImprovementBusiness Process ImprovementMicrosoft Sql ServerProgram ManagementQuality AssuranceTime ManagementVendor ManagementRequirements AnalysisSql

ABOUT GRETCHEN WILKENING

I believe clarity is a leadership skill—and the foundation of every successful transformation.As Director of Client Services at Mitra, I partner with enterprise clients to drive delivery excellence, strategic alignment, and data & AI enablement across complex programs. My background blends technical program management, business strategy, and a passion for building trusted client relationships. I’m thrilled to partner with valued clients to focus on scale, sustainability, and impact.I’m especially passionate about: Leading cross-functional teams with empathy and urgency Translating business goals into clear, executable roadmaps Helping organizations grow without burning people outLet’s build something meaningful—with structure, sanity, and a little bit of sass.

This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.