Gretchen Wilkening

About Gretchen Wilkening

I believe clarity is a leadership skill—and the foundation of every successful transformation.As Director of Client Services at Mitra, I partner with enterprise clients to drive delivery excellence, strategic alignment, and data & AI enablement across complex programs. My background blends technical program management, business strategy, and a passion for building trusted client relationships. I’m thrilled to partner with valued clients to focus on scale, sustainability, and impact.I’m especially passionate about: Leading cross-functional teams with empathy and urgency Translating business goals into clear, executable roadmaps Helping organizations grow without burning people outLet’s build something meaningful—with structure, sanity, and a little bit of sass.

Experience

1. Director - Client Services

   Mitra AI

   Jul 2025 — Present · US

   Promoted from contract Program Manager to Director – Client Services to lead strategic delivery and client engagement across enterprise Data & AI programs.• Serve as the primary client partner for high-impact digital and data transformation initiatives• Drive clarity and alignment across executive stakeholders, delivery teams, and partner ecosystems• Own the success of strategic accounts by aligning delivery operations with business outcomes• Enable scalable growth through intentional structure, repeatable frameworks, and roadmap prioritization• Support pre-sales, solution shaping, and post-sale execution for enterprise data platform and AI programs• Champion Mitra’s value across client strategy, culture, and capability-building efforts

Education

• Pensacola Christian College

  BA, History and English Education

  1995 — 1999

Skills

• Project Management
• Salesforce.com
• Quickbooks
• Risk Management
• Writing
• Healthcare
• Risk Assessment
• Microsoft Office
• Customer Service
• Financial Reporting
• Cost Benefit
• Leadership
• Strategic Planning
• Business Analysis
• Insurance
• Conflict Management
• Software Project Management
• Crm
• .net
• Employee Benefits
• Microsoft Excel
• Project Management Office (Pmo)
• Business Process Mapping
• Analytics
• Agile Methodologies
• Ms Project
• Team Building
• Management
• Six Sigma
• Jira
• Health Insurance
• Process Improvement
• Business Process Improvement
• Microsoft Sql Server
• Program Management
• Quality Assurance
• Time Management
• Vendor Management
• Requirements Analysis
• Sql