Gary Whitcomb

About Gary Whitcomb

Strategic and customer-centric Principal Customer Success Manager with a strong foundation in consultative sales and technical problem-solving. I specialize in driving customer retention, expansion, and satisfaction across complex B2B environments, leveraging deep experience in account management, digital sales systems, and team leadership.With a proven track record in both new business acquisition and upsell/cross-sell strategies, I’ve consistently delivered revenue growth and strengthened long-term customer relationships. My background in sales and channel development informs my proactive approach to customer success—ensuring clients achieve their goals while maximizing value from our solutions.I’m passionate about mentoring and enabling teams to deliver exceptional service, fostering a culture of collaboration, accountability, and continuous improvement.Core Strengths:Strategic Account Development & RetentionCustomer Success & Relationship ManagementRevenue Expansion (Upsell/Cross-sell)Sales Enablement & Team MentoringDigital Sales Systems & B2B GrowthChannel Sales & Partner EngagementOnboarding & Success PlanningPerformance Coaching & LeadershipCareer Highlights:Recognized consistently for top performance in software sales and customer success rolesLed initiatives that significantly improved customer satisfaction and retention metricsMentored new hires and peers to accelerate ramp-up and drive team-wide success

Experience

1. Customer Success Manager, Principal

   PTC

   Nov 2024 — Present · Boston, MA, US

   As a Principal Customer Success Manager, I ensure customers are successful with their solution implementation and realize value quickly and consistently with their investment. I drive adoption, lock in renewals and identify potential expansion opportunities.

Education

• University of Vermont

  Bachelor of Arts, English

  1989 — 1997

Skills

• Mobile Devices
• Channel Sales
• Saas
• Cloud Computing
• Online Advertising
• Direct Sales
• Go-to-Market Strategy
• Salesforce.com
• Sales Enablement
• Solution Selling
• Data Security
• Managed Services
• Customer Relationship Management (Crm)
• Channel Partners
• Customer Satisfaction
• Partner Management
• New Business Development
• Networking
• Sales Operations
• Customer Retention
• Professional Services
• Customer Service
• Sales
• Software Industry
• Marketing Strategy
• Lead Generation
• Channel
• Security
• Enterprise Software
• Sales Management
• Marketing
• Sales Process
• Leadership
• Network Security
• Strategic Partnerships
• Selling
• Crm
• Encryption
• Cold Calling
• Product Marketing