Gwen Spells
Customer Success Specialist (Account Manager) @Insperity
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WORK HISTORY
Customer Success Specialist (Account Manager) @Insperity
Responsible for the cultivation, administration, and maintenance of the customer relationship. Build relationships with customers through the delivery of exceptional customer service characterized by mutual respect, understanding, and trust. Manage over 150 customer accounts in the Central and Eastern Region.
EDUCATION
University of Phoenix
Master of Arts (M.A.), Organizational Management
Louisiana State University
Bachelor of Science (B.S.), Human Resources Management
SKILLS
ABOUT GWEN SPELLS
Certified Human Resources Professional with over a decade of multi-faceted HR experience in employee relations, project management, learning and development (L&D), government compliance, performance management, policy development, onboarding, payroll processing, information technology (IT), and training. Partner with various levels of executive management in a customer service driven environment with a proven track record for success. SKILLS / CORE COMPETENCIES:• Benefit Administration • Performance Management• Project Management • Federal and State Government Compliance• HR Administrative Compliance • Organizational Change Management • Client Implementation • Employee Onboarding• Strategic Planning • Employment Law/Labor Relations• HR Best Practices • HRIS/HCM/CRM Systems
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