Gwendy Wade Hartsell

Application Software Development Manager @Colorado Springs Utilities

Colorado Springs, CO, US

EMAILS

g••••••••@csu.org

MOBILE NUMBERS

+17•••••••21

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WORK HISTORY

Jan 2001 — Present

Application Software Development Manager @Colorado Springs Utilities

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Experienced Manager in Applications Development, System Administration, Contract Management, Service Delivery and Service Desk.

EDUCATION

1988 — 1993

Colorado State University

Bachelor of Arts (B.A.)

SKILLS

IntegrationSoftware DevelopmentPublic SpeakingEnterprise SoftwareSystem AdministrationBusiness IntelligenceIT ManagementProgram ManagementBudget ProcessAnalysisTeam LeadershipVisioProject ManagementSoftware Quality AssuranceIT Service ManagementChange ManagementIncident ManagementSystem TestingSharepointProcess ImprovementAgile MethodologiesManagementTeam BuildingTechnical SupportBusiness AnalysisBusiness Process ImprovementService DeskService-NowAgile MethodolgyCustomer ServiceService Desk ManagementSoftware DocumentationSdlcMaximoItil

ABOUT GWENDY WADE HARTSELL

30 years Information Technology Leadership experience in many areas including IT Service Delivery, Application Development, System Administration, Service Desk Management and Business Analysis.Accomplished in project management, contract management, process improvement, and implementation, including delivery of enterprise software solutions.Certified ITIL Foundations 3.0, HDI Service Center Director, HDI Service Center Manager, HDI Analyst and trained in Agile Scrum Project Managment

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