Gwendolyn Coppa
Case Processor @U.S. Bank
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WORK HISTORY
Case Processor @U.S. Bank
Performed analytical research, four wall investigations, validations, general transaction processing, issuing provisional/final credit, reversing fees and interest, sending correspondence, and/or recovering funds through merchants and other financial institutions-Responsible for researching and performing a reasonable investigation on customer accounts related to billing errors or fraud claims-Ensured compliance with federal regulations and network rules.
EDUCATION
Dickinson State University
Bachelor of Science - BS, Business Administration and Management, General
ABOUT GWENDOLYN COPPA
I am passionate about personal and professional growth through learning emerging technologies. I believe in empowering others to advocate change for a better tomorrow. Professional Strengths | Data Analysis - Research - Calendar & Schedule Management - Travel Management - Expense Management - Event Planning - High-Level of Discretion - Customer Service - Communication & Writing - Project Management - Financial Analysis - Contract Review - Training - Standard Operating Procedures DocumentationTechnology Strengths | Office 365 (Outlook, Word, PowerPoint, Excel, SharePoint, Power Automate, Power Apps)- QuickBooks - SaaS applications (G-Suite, Salesforce, Concur), SQL, Social Media (Facebook, Twitter, Instagram, YouTube), Apple and Android Smartphones and Tablets - Printers - Adobe Creative Suite (Photoshop, Acrobat, Design)- Windows OS - macOS - Made2Manage - ServiceNowCurrently Learning | JavaScript - Power BI - AWS - Azure AD
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