Gwenda Connell

Business Change Consultant @EY

Edinburgh, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

May 2023 — Present

Business Change Consultant @EY

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Edinburgh, GB

Responsible for managing Clients in the IT Services and Higher Education sectors through technology change, ensuring readiness for implementation and adoption.• Creating business change strategy and deployment plans• Leading Stakeholder analysis, change impact assessments, persona design and organisational readiness criteria• Communications planning and execution from Exec Board through to end users• Building training needs analysis, learning pathways, and Train the Trainer capability• Establishing and developing Champions Networks to support the ongoing adoption and sustain the change

EDUCATION

2006 — 2007

Henley Business School

Accreditation in Coaching, Acceditation in Coaching

SKILLS

Lean ServicesLeading ChangeService ManagementLean ManagementChange ManagementStakeholder ManagementStrategyService DeliveryManaged ServicesBusiness StrategyCall CentersCross-Functional Team LeadershipItilIT Service ManagementManagementLean ManufacturingCrmTrainingRisk ManagementBudgetsCustomer SatisfactionData CenterInformation TechnologyCoachingOutsourcing

ABOUT GWENDA CONNELL

Experienced IT Project Manager and change delivery specialist, supporting organisations to successfully deliver critical technology initiatives. I bring expertise across the full project lifecycle, with particular strengths in organisational change, readiness planning, and stakeholder engagement.Adaptable and delivery-focused, I quickly integrate into teams, provide clarity in complex environments, and ensure projects move from concept to successful implementation with minimal disruption.

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Gwenda Connell — Business Change Consultant at EY in Edinburgh, GB | Unifers