Gwen Nelson
Director of People & Culture @Amadeus
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WORK HISTORY
Director of People & Culture @Amadeus
Portsmouth, NH, US
As the Director of People and Culture, Global Business Partner, I was responsible for devising and executing development programs, analyzing international expatriation laws, and negotiating labor relations.My core day-to-day tasks in this role include:• Streamlining visa processes• Improving global mobility/compliance• Optimizing regional employment strategiesA section of my key accomplishments in this capacity entails:• Directed end-to-end HR operations across 10+ countries and optimized support efficiency for 1300 employees across the UK, Asia Pacific, Europe, and the Americas, within a 24-hour operational framework.• Spearheaded an initiative that led to the company becoming Top Employer certified in the United States.• Drove employee engagement and retention during major organizational changes by implementing strategic restructuring plans.• Launched a comprehensive talent review process that identified and developed high-potential professionals; established a robust talent retention and succession strategy to improve and maintain talent pool.• Contributed to a pivotal role in a global ambassador group and fostered diversity, equity, inclusion, and cultural assimilation across the organization.• Directed the U.S. efforts and collaborated on the global rollout of Workday HCM platform with a keen focus on user acceptance and system functionality optimization.• Introduced a Career Hub in liaison with global talent team and aligned talent development with evolving business needs through a structured skills taxonomy.• Led employee retention efforts that resulted in the lowest attrition rates of 4.69% as of December 2023.• Designed and implemented a novel operational model, integrating new structural systems within SAP and Workday.SkillsHR Operations - Talent Development - Employee Engagement - Diversity & Inclusion - HRIS Management
EDUCATION
Southern New Hampshire University
MS, Human Resources Management
University of New Hampshire
BA, History
ABOUT GWEN NELSON
I am a people-oriented and dynamic HR leader with over 15 years of experience in directing organizations’ HR functions. My expertise lies in talent acquisition, human capital management, and performance improvement through an embedded DEI lens. I am known for designing and implementing high-impact people operations, organizational change, HR transformation, and business growth programs by collaborating with C-suite executives.My track record includes acquiring, developing, and retaining talent, inspiring teams to exceed performance, and executing a human-centered approach ensuring employee, client, and organizational success. I am recognized as a culture builder while leading by example, fostering values, and communicating with inspiration.Areas of Expertise:Strategic HR Planning & Execution - Organizational Change Management - HR Shared Services Management - Program Development/Evaluation - Talent Pipeline Management - Diversity, Equity, & Inclusion - Project Governance & Management - Team Building & Leadership - Labor Relations Management - Conflict Resolution - Culture Building & Integration - Employee Engagement & Retention - Government Contracts Management - ADA, FLSA, ERISA, OWBPA, OFCCP, EEO, GDPR ComplianceTechnical Proficiencies:ADP - Taleo - Oracle - Workday - SAP Sharepoint - ATS - HRIS - MS Office Suite (Excel, Word, PowerPoint, Access, Publisher)- PeopleSoft
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