Gwen Champagne
Business Customer Experience Representative (Business Loyalty) @Comcast Business
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WORK HISTORY
Business Customer Experience Representative (Business Loyalty) @Comcast Business
Provided top-notch service to Business Customers by finding optimal solutions in a dynamic market.• Utilized Salesforce to efficiently create orders and manage billing inquiries in depth.• Acted as the primary point of contact for all Business Customers, ensuring satisfaction and loyalty.
EDUCATION
Arizona State University
Bachelor of Arts - BA
ABOUT GWEN CHAMPAGNE
At DISH Network, my mission as an Account Executive is to embody resilience, customer engagement, and satisfaction. With a T4C-CF certification, I leverage my expertise to deliver the best value to our customers by thoroughly assessing their needs. Our team has successfully enhanced customer relationships through diligent service and by ensuring satisfaction at every touchpoint. Previously, as a Loyalty Specialist at AT & T, I honed my skills in problem-solving complex billing issues and customer retention. My contribution has been acknowledged with multiple accolades, reflecting a steadfast commitment to service excellence. This background has seamlessly transitioned into my current role, where my focus remains on delivering exceptional customer experiences and fostering continuous growth. AT & T allowed me the ability to be extremely challenged as I started when everyone was working from home and at that time we used 7 different systems to work 7 sometimes 8 products. They also worked as I do with a strong moral code. My belief has always been that no job or career is worth lying, cheating or stealing.
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