Gabrielle Ward

About Gabrielle Ward

I am an ambitious and results-driven IT professional with a passion for leveraging technology to streamline operations, enhance user experiences, and fortify cybersecurity. Currently pursuing a Bachelor of Science in Information Technology at the University of Texas at Tyler, I am set to graduate in May 2024.In my role as an IT Service Desk Student Assistant at the Residential Housing Association, I honed my skills in managing helpdesk operations, ensuring swift issue resolution, and optimizing user accessibility. From administering Windows networking to spearheading upgrades in audio/visual systems, my contributions led to a 95% uptime and increased user satisfaction.My journey continued as a Healthcare IT Support Specialist and Scribe at UT Health East Texas, where I provided personalized technical support, strengthened data security measures, and played a key role in implementing Mobile Device Management solutions. This experience allowed me to navigate the intersection of technology and healthcare, contributing to a more efficient and secure work environment.Most recently, I undertook a Cyber Security Remote Internship at TLT - Tomorrow’s Leaders Today. Here, I played a pivotal role in enhancing the organization\'s security posture and compliance through the development of robust security policies. Collaborating with cross-functional teams, I demonstrated adaptability and prioritization in meeting tight project deadlines.Beyond my professional endeavors, I am committed to continuous learning and growth. My coursework, including Data Communication & Computer Networks and Web Development & Network Security, reflects my dedication to staying at the forefront of information technology trends.I am excited to connect with like-minded professionals, share insights, and explore opportunities for collaboration. Let\'s connect and embark on a journey of innovation and excellence together!#InformationTechnology #Cybersecurity #TechEnthusiast #FutureITLeader

Experience

1. Power Engineering Technologist i Gis Analyst

   Pike Engineering

   May 2025 — Present · Shreveport, LA, US

   Analyzed and mapped over 500+ utility poles weekly across AEP & SWEPCO, performing GIS-based spatial analysis and mapping using Atlas and Katapult significantly optimizing pole routes and ensuring 99% metadata accuracy within AEP Pole Data System (PDS) and QuickBase.Executed QA/QC workflows on geospatial data points monthly using Atlas to assess spatial connectivity and PDS Portal to validate pole ownership and attachment rights, consistently meeting 95%+ QA/QC thresholds.Bridged engineering design with GIS operations by interpreting 150+ Civil 3D plan sheets and schematics quarterly, executing CAD-to-GIS validation workflows in Atlas and PDS to align design intent with field-located poles, improve spatial connectivity, and reduce ownership discrepancies by 20% and strengthening Joint Use data governance. Maintained structured audit logs, certification reports, and post-inspection records by integrating QuickBase for live project data and Fulcrum for archiving 100+ completed project reports monthly, ensuring traceability, audit readiness, and compliance with AEP’s Joint Use governance standards.Partnered with Joint Use representatives and engineering teams to resolve 50+ pole discrepancies quarterly, utilizing PDS JU Portal validations and Atlas trend analysis to clarify ownership disputes and implement corrective measures, ensuring long-term compliance with regulatory and safety standards.