Gerard Wahalatantri

Technology Support Analyst @Global

Key Achievements: Specialise/relied upon for laptop setup issues for Global\'s International markets in US/Canada - this involves a combination of using remote access tools and guiding users to be \'remote hands\' when certain non-remote tasks need to be done. • Deskside IT Support at London offices; • Provide remote support to regional and international users using Apple Screen Sharing/TeamViewer; • Carry out laptop/desktop battery, memory and hard drive upgrades; • End user management – managed user expectations and updates for new equipment requests; • New Starters – process starter forms/managed IT kit setup, induction, handover and support; • Leavers – process leaver forms and managed IT kit returns; • Active Directory network user management; • Microsoft Office O365 support; • Microsoft Windows 10 & 11 support; • Microsoft Exchange mailbox management; • Apple OSX/iCloud support; • Network connectivity troubleshooting; • Device enrolment/management (MDM); • Microsoft Teams support; • Adobe Creative Cloud installation and support; • Cisco VPN support; • Apple iPhone/iPad/Mac/MacBook Pro/ TV support; • Dell XPS laptop support; • VOIP phone/Video conferencing support; • Printer access/support; • Hardware specification/procurement; • Software specification/procurement; • Create/maintain support documentation;