Denise Guzman
Enterprise Customer Retention & Growth Sales Manager for North America at Atlassian
- Role
- Enterprise Customer Retention & Growth Sales Manager for North America at Atlassian
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Denise Guzman
A professional leader with a proven track record of fostering successful partnerships across diverse markets. Highly trusted & competitive with a knack for optimizing sales, bolstering partner relations, & identifying avenues for revenue growth. Demonstrates adeptness in navigating dynamic environments that demand creativity & strategic decision-making.
Experience
Enterprise Customer Retention & Growth Sales Manager for North America
Jan 2019 — Present · Austin, TX, US
Develop, champion, and motivate a team of Loyalty Advocates with a mission to deliver high-touch customer engagements that maximize retention and expand the usage of our products, in order to achieve high-value outcomes and strategic impact for our customers. To accomplish our goals, we effectively support the needs of our customers at scale while ensuring we\'re set up to drive key objectives for Atlassian across all business segments. Manage the daily team operations while seeking to improve and standardize various Loyalty Advocate processes and systems in coordination with relevant stakeholders. Provide expert knowledge of operational customer engagement models and will help drive performance improvements. Recruit and onboard A-list players to expand team and continue to foster a “customer first” culture. Effectively and creatively oversee the team\'s day-to-day, including: team stand-ups, meetings, managing customer escalations, resource planning, load balancing, target setting, projects and cross-functional collaboration.
Education
University of Houston, C.T. Bauer College of Business
Bachelor of Business Administration (BBA), Marketing/Marketing Management, General
1998 — 2003
Skills
- Sales Operations
- Professional Services
- Direct Sales
- Saas
- Logo Design
- Enterprise Software
- Sales Management
- Go-to-Market Strategy
- Crm
- Channel Partners
- Salesforce.com
- Sales Enablement
- Virtualization
- Sales Process
- Sales
- Cloud Computing
- Business Development
- Business Alliances
- Lead Generation
- Demand Generation
- Account Management
- Selling
- Storage
- Solution Selling
- Partner Management
- Strategic Partnerships
- Channel
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