Guy Njem Njem
Branch Manager @National Bank of Canada
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WORK HISTORY
Branch Manager @National Bank of Canada
Brossard, QC, CA
As Branch manager, I manage a team of 10-15 banking advisors and financial services representatives in this busy location while delivering personalized \'coaching\' to advisors and the business development support team in order to develop their skills and support them in their career path. I mobilize the team to ensure a superior customer experience and steer the achievement of targets as per the regional business plan. Consistently met revenue target, I utilize my strong communication skills daily in order to effectively communicate and identify with the team the expected behaviors and business development activities. I have seamlessly led enforcement and compliance of all best practices, SOPs, and rules of engagement related to customer segmentation, referral, transaction execution, risk management, regulatory compliance and branch operating procedures.Value Added: Developed a customer-centric high-performing team that were engaged and provided world-class customer service. Instrumental in the overhaul and development of a multi-branch training structure for remote consulting that maximized revenue and net acquisition. Served as Bank\'s ambassador to the local community and fostered relationships with key business partners and stakeholders. Negotiated and steered partnerships in the community and the Chambers of Commerce that were mutually lucrative.
EDUCATION
Université de Montréal
Bachelor's degree
ABOUT GUY NJEM NJEM
I am an accomplished, bilingual (English/French), resourceful leader with a portfolio of success driving business development, sales, account management, strategic planning, and people management functions. I am poised to assess, monitor and evaluate research prospects to determine optimal points of contact. To influence business needs and formulate a strategic approach to win new relationships, I make it a priority to stay abreast of key industry events. I employ a myriad of tactics such as cold-calling, networking, and relationship building to secure opportunities. Throughout my career, I have been instrumental in generating revenue, penetrating new markets, upselling accounts, and driving significant business growth. I have a talent for quickly building trust-based relationships, being an effective leader, and adapting to fast-paced and ever-changing work environments which I utilize in my positions. My areas of expertise include: Business Development |Strategic Planning | Account Management | Investment Solutions Products | Credit/Loans & Mortgage Lending | Consultative Selling | District & Territory Management |Budget & Sales Forecasting| Stakeholder Relations | Banking & Financial Services | Portfolio Management | Presentations | Team Leadership | Mentoring & Training |
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