Guy Heagney
Global Customer Success / Customer Experience / Managed Services Delivery Leader - Intuit, HP
- Role
- Global Customer Success Category Staff Manager Strategic Sourcing Procurement at Intuit
- Location
- Corvallis, OR, US
- LinkedIn followers
- 500 followers
About Guy Heagney
Highly effective senior leader with extensive experience in global services; operations; total customer experience design; service and support delivery; sourcing and vendor evaluation; and the comprehensive management of complex programs / projects. Skilled facilitator with expertise in building effective, productive working relationships with global strategic partners, clients, and colleagues. Expertise in all areas of partner management / negotiations and contract development with a demonstrated record of unprecedented agreements and accomplishments. Proven senior-level experience in strategic business planning, executive decision-making, policy direction, and financial and risk management. A highly engaged and versatile leader who excels in building strong alliances / teams and scalable global services infrastructure in startup as well as established environments to drive business growth and success.Areas of strength include: Solid Leadership Acumen, Business/High Tech Management, Program Management, Project Management, Strategic Planning, Business Development, Service & Support Development, Managed Services Development, Training Development & Delivery, Process Development & Improvement, Leading Cross Function & Cross Regional Teams, Partner & Vendor Management, Negotiation, Contract DevelopmentAn avid networker.I welcome all relevant conversations at g••••@comcast.net
Experience
Global Customer Success Category Staff Manager Strategic Sourcing Procurement
Aug 2021 — Present · Corvallis, OR, US
Intuit Finance Operations / GBS (Global Business Services)Lead sourcing strategy within the Intuit Customer Success category.
Education
DeVry University Phoenix
Studied Electronic Engineering Technology
Paradise Valley Community College
Associate of Science - AS
Oregon State University
Bachelor of Science
Skills
- Product Management
- Logistics
- Customer Satisfaction
- New Business Development
- Business Strategy
- Strategy
- Negotiation
- Six Sigma
- Partner Management
- Sourcing
- Process Improvement
- Telecommunications
- Product Development
- Supply Chain
- Strategic Partnerships
- Strategic Planning
- Vendor Management
- Video Conferencing
- Team Leadership
- Program Management
- Supply Chain Management
- Business Development
- Strategic Sourcing
- Crm
- Unified Communications
- Cross-Functional Team Leadership
- Manufacturing
- Telepresence
- Managed Services
- Product Lifecycle Management
- Business Planning
- Operations Management
- Contract Negotiation
- Start-Ups
- Professional Services
- Customer Service
- Saas
- Business Process Improvement
- P&L Management
- Project Management
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