Guy Franklin
Senior Service Delivery Manager Customer Care @Deltek
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WORK HISTORY
Senior Service Delivery Manager Customer Care @Deltek
London, GB
Running a small newly formed team of 3 looking strategically at where we can improve the customer experience.• Strategy definition and plan execution, running multiple teams collaborating all parts of the organisation • Defining ideas with key stake holders • Set process and standard practices across the Business Unit.• Design and execute continuous improvement programmes • Owner of strategic programmes (company-wide)
EDUCATION
Fulbrook Secondary School
O and A Levels
SKILLS
ABOUT GUY FRANKLIN
My experience includes programme management, customer experience, service management…
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