Guy Davis

About Guy Davis

Dedicated and top performing leader with 23+ years’ experience delivering exceptional service for global, industry- leading companies. A proactive, solutions-oriented team leader responsible for delivering ‘Best in Class hard and soft facilities management services for both high-end/complex retail stores and global corporate headquarters. Professional, reliable, and self-motivated leader with excellent communication skills and demonstrated commitment, flexibility, and an eye for detail. Passionate about delivering outstanding customer service, and exceeding client’s expectations for team success.

Experience

1. Regional Facilities Manager

   Apple

   Jul 2015 — Present · Los Angeles, CA, US

   Managing the reactive and planned facility services for 38 Apple Store in Southern California and Hawaii, including three Apple flagship properties, to preserve and improve Apple retail experience to the highest standard.•Creating routine maintenance plans and reactive budgets for facilities work in high-complexity retail stores with budget management totaling nearly $7M annually.• Effectively managing 40+ vendor relationships via regular weekly check-ins, on-site vendor meetings, project inspection and regular monitoring of work order management via Service Channel to budgetary and quality standards.• Developing two- and five-year store capital improvement plans quarterly for 38 stores, in collaboration with corporate and Senior Retail Leadership, ensuring preservation scope, store design, mechanical risk- management, prioritization and budgeting is met for total asset management.• Advancing major issues that could impact safety or business continuity to RE & D Senior Leadership, Market Director, Market Leaders, and EH & S.• Ability to react to on-demand, scheduled and small-scale construction projects simultaneously while maintaining a high level of service and interaction to support day-to-day store needs.• Ensuring optimal service and costs are considered, which underpins service level agreements and key performance indicators, consistently able to stabilize and close P1/P2 work order within agreed 24-hour service window.• Coaching and mentoring of market team and regional team members with a focus on training, implementation, standardizing new or best practices, preservation tools and resources via weekly, monthly calls and in-person counselling.• Advisement partner for market support operations, EH & S and real estate and leasing teams for successful new and established property strategy and standards.