Monica Gutierrez-Altenhof

About Monica Gutierrez-Altenhof

After 10 years in Retail Management, I decided to obtain a Masters of Accountancy and CPA license. My objective is a position with an international corporation where my communication, customer-service, analytical and team-building skills will add value.

Experience

1. Internal Audit Manager

   Truist

   Jan 2024 — Present · Charlotte, NC, US

   Providing a leadership role in the delivery of high-risk, complex and value-added independent and objective risk-based internal audit assurance and advisory services. Lead complex audit engagements by planning, scoping and developing the test plan, across various financial services business lines, including Human Resources, Legal, Risk, as well as evaluate internal controls having been tested in prior audit engagements.· Effectively allocate resources and individuals in accordance with skills and schedules, to complete assignments.· Implement annual plan, aligning with organizational objectives, regulatory requirements, and business risk.· Develop meaningful, relevant, and well-supported audit reports and present to key stakeholders, such as senior management, influencing strategic decision-making and driving improvements of the governance process.· Identify substantive and material issues and work with the business to find solutions.· Manage timely and quality delivery of multiple tasks, including audits, projects and special assignments, advisory services, continuous monitoring, implementing new systems and processes, and, as necessary, changing existing systems, standards and procedures.· Proactively coach junior team members by providing candid and constructive feedback and fostering a collaborative team environment.

Education

• University of North Carolina at Charlotte

  Bachelor of Science, International Business

• University of North Carolina at Charlotte

  Master's degree, Accountancy

  2012 — 2014

• University of North Carolina at Pembroke

  Master of Business Administration

  2018 — 2020

• University of North Carolina at Charlotte

  Master of Accountancy

• University of North Carolina at Charlotte

  Bachelor's degree, International Business

  2002 — 2007

Skills

• Call Centers
• Electronic Funds Transfer
• Receptionist Duties
• Management
• Team Building
• Teamwork
• Microsoft Office
• Sales
• New Hire Training
• Call Center
• Bilingual
• Payroll
• Training
• Administrative Assistants
• Peachtree
• New Hires
• Sales Management
• Selling
• Finance
• Job Coaching
• Communication
• Adp Payroll
• Drake Tax Software
• Access
• Customer Service
• Microsoft Word
• Tax Preparation
• Accounting
• Spanish
• Retail Sales
• Leadership
• Powerpoint
• Microsoft Excel
• Job Scheduling