Gustavo Carvalho
IT Support @ited
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WORK HISTORY
IT Support @ited
Montréal, QC, CA
IT Support Analyst retained by the client after an IT outsourcing transition, continuing to support the same enterprise environment through ITED.Responsible for end-to-end IT operations across retail and corporate environments, covering infrastructure, cloud, cybersecurity, and end-user support.Daily responsibilities include:• Administration of Windows Server and Linux environments• Microsoft 365 ecosystem (Exchange Online, Teams, SharePoint, Intune)• Azure cloud services and endpoint management• Network infrastructure (Fortinet firewalls/switches and Aruba Wi-Fi)• Retail systems support (Lightspeed POS)• Enterprise hardware (HP/Dell/Lenovo workstations and servers)• Storage systems and containerized applications• Security operations using SentinelOne EDR, Cisco Duo MFA, WatchGuard• Device lifecycle management via ConnectWise RMM and ConnectWise Manage• Credential management with Passportal• Security awareness campaigns with KnowBe4• Documentation control through EDOC• Support for specialized equipment including 3D printers, laser engraving systems, and jewelry production tools• User onboarding/offboarding, incident response, and continuous improvement of IT processes
EDUCATION
Universidade Paulista
Computer Networking, Computer/Information Technology Administration and Management
ABOUT GUSTAVO CARVALHO
Infrastructure and Cloud Operations Engineer with 15+ years of experience managing enterprise IT environments across retail and corporate sectors in Canada and Brazil.Currently working in production environments supporting Windows Server, Microsoft 365, identity and access management, virtualization platforms, and secure network infrastructures across multi-site organizations.My focus is on reliability, operational stability, and continuous improvement of infrastructure services. Over the years, I have developed strong expertise in troubleshooting complex incidents, managing cloud-integrated systems, and maintaining secure hybrid environments.I am continuously expanding my knowledge in automation, containerization, and cloud-native practices, with hands-on experience in Docker-based deployments and modern infrastructure management approaches.Passionate about infrastructure engineering, platform reliability, and building scalable environments that support business growth.
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