Gustavo Iervolino Gonzalez
VP Strategy, Governance & Risk Management @BB Americas Bank
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WORK HISTORY
VP Strategy, Governance & Risk Management @BB Americas Bank
Miami, FL, US
Risk management officer being responsible for risk & fraud, strategy and business planning, internal controls and call center operation- Serving as Secretary to the Board of Directors and Audit Committee- Develop, implement and manage risk management policies and procedures- Develop reports & tools to gather, analyze and monitor KRIs- Collaborate with other bank departments to ensure integrity of model data & functionality- Facilitate the completion of risk assessment projects in second layer of defense- Liaison between Risk Division, Internal Audit, External Audit, Regulators, and Shareholder- Risk Assessment from shareholder: compliance (BSA/AML/OFAC & Regulatory), credit, liquidity, operational, market, internal controls, information security and technology- Mapping process to identify operational weaknesses and enhance efficiency- Recommend changes to mitigate risks and ensure internal controls- Responsible for risk & fraud monitoring for debit & credit cards, disputes and chargebacks- Implementation and management of bilingual call center operation (+20 associates)- Business plan development, KPIs monitoring, compilation of budgets, forecasting and feasibility studies- Preparation of financial models to support new products/services implementation- Monitor and track projects to ensure successful delivery (on time and within budget) while identifying and properly communicating potential issues/risks- Presentations to senior management and the board of directors- Main Projects Delivered:(2020) Online Solution for Debit Card Activation & PIN Creation(2019) New Call Center Operation (15% more cost effective with 50% increase in size)(2019) Automated Fraud Alert system for Debit Cards(20••••19) ERM Program Implementation(2018) Consumer Complaint Channel
EDUCATION
Florida School of Banking
3-year Program on US Banking Industry, Regulations, Strategy and Economics
FGV EAESP
Bachelor of Business Administration (BBA), Business, Finance, Strategy
Liceu de Artes e Ofícios de São Paulo
Associate’s Degree, Electrical and Electronics Engineering
SKILLS
ABOUT GUSTAVO IERVOLINO GONZALEZ
Dynamic and results oriented risk & strategy officer with over 15 years of experience (10 in the US banking industry) in business administration with focus on project management, business strategy, risk management and internal controls, change management, financial and business planning, budget and forecast modeling, profitability analysis, policies & procedures implementation and review;CERP, PMP & Scuba Diving Instructor;
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