Gustavo de Levante

About Gustavo de Levante

I am a Bilingual Operations Executive with over 20 years of experience leading high-volume service organizations and driving profitability across Latin America.While my background is in global technology, my expertise is in Operations Leadership—managing the delicate intersection of service delivery, financial efficiency, and cross-cultural execution. I specialize in translating corporate strategy into regional performance, ensuring that brand promises are kept at the \"last mile\" of the customer experience.My Operational Value Proposition:Profitability & Efficiency: I don\'t just run operations; I optimize them. I have led P&L and profitability exercises for entire countries, delivering an estimated $17 Million in cost savings and driving 20% process efficiency gains by removing structural complexity.Service Excellence at Scale: I have managed service delivery for 1.8 Million annual client interactions, maintaining a world-class 95%+ Customer Experience (CSAT) score for over a decade. I understand the rigor required to deliver 5-star service consistency across diverse markets.Multicultural Leadership: A native Spanish speaker with deep roots in Panama and Texas, I have built and unified teams of 300+ employees across Brazil, Mexico, and the Caribbean. I excel at bridging the cultural and operational gap between US Headquarters and local market realities.Strategic Stakeholder Relations: I have served as the final executive escalation point for the region’s largest accounts, acting as the \"CEO of the Issue\" to resolve crises, negotiate solutions, and secure long-term retention.I am dedicated to bringing data-driven, people-first operational discipline to organizations focused on growth and service excellence in the Latin American region

Experience

1. Director Strategy & Operations

   Dell Technologies

   Jan 2018 — Present · Austin, TX, US

   Lead a broad portfolio of strategic initiatives and operational transformations across the organization. Since transitioning into Operations in 2018, I have directed critical projects ranging from financial planning and profitability improvement to global process automation.Strategic Agility: Pivoted between high-level leadership and specialized strategic consulting roles to address the company’s most pressing operational challenges.Operational Excellence: Partnered with executive stakeholders to translate data analytics into actionable business strategies, optimizing workflows for both Global and LatAm markets.Transformation: Driving change management and knowledge management protocols that enhance security and operational efficiency.

Education

• Universidad Latinoamericana de Ciencias y Tecnologia

  Bachelor, Industrial Engineering

  1996 — 1998

• Universidad del Istmo, Panama

  Master of Business Administration (MBA) in Finance

  2016 — 2017

• University of Louisville

  Master, Management Engineering

  1998 — 1999

Skills

• IT Strategy
• Coaching
• Six Sigma
• Project Management
• Sales
• Business Development
• Call Centers
• Saas
• Cross-Functional Team Leadership
• Enterprise Software
• Integration
• Project Portfolio Management
• IT Management
• Service Delivery
• Technical Support
• Business Analysis
• Project Planning
• Outsourcing
• Data Center
• Process Improvement
• Pmo
• Pmp
• Leadership
• Requirements Analysis
• Cloud Computing
• Pre-Sales
• Call Center
• Team Leadership
• Erp
• Vendor Management
• Management
• Business Intelligence
• Business Process
• Ms Project
• Product Management
• Risk Management
• Team Management
• Program Management
• IT Operations
• IT Service Management