Gustavo Andres Diaz

Director Regional De Servicios - Noa, Cuyo & Patagonia @Adecco

AR

Responsible for the comprehensive management of candidate delivery in a large region with diverse industries and sociocultural contexts. We work in industries such as Oil & Gas, Wine, Mining, Citrus, among others.The position requires strong leadership, communication, and empathy skills, as well as a high degree of adaptability to coordinate teams and ensure service quality in complex environments.The role involves building strong relationships with clients, identifying opportunities for continuous improvement, and implementing solutions aligned with business objectives and the particularities of each regional market.Notable achievements-Management of operations throughout the region-Coordination of multidisciplinary teams, promoting a culture of collaboration and continuous improvement-Relationships with key clients, ensuring tailor-made solutions-Increased regional NPS in the last 12 months through customer experience improvement initiatives-80% efficiency in the number of orders fulfilled and covered in the month-Implemented a regional management model that increased team productivity based on close contact with customers-Built customer loyalty by applying methods and following internal procedures.KPIs managed-Net Promoter Score (NPS)-SLA compliance index in purchase orders-Customer retention rate-Profitability per business unit/region-Productivity per FTE-Internal satisfaction level (organizational climate)-Process management

Instituro Británico

Senior English

Universidad Tecnológica Nacional

2009, Licenciado en Organizacion Industrial

Universidad Tecnológica Nacional

Especializacion en Ingenieria Gerencial - EIG

Sociedad escolar alemana de Bahia Blanca

A1

Universidad Tecnológica Nacional

Maestria en Administración de Negocios - MBA

La Cultura inglesa

First Certificate in english FCE