Gustavo Melo
Operator–Builder | SVP, Head of Product @ Lakeview Loan Servicing | Amazon Alexa AI Patent Co-Author
- Role
- Head of Product, SVP - Lakeview Digital at Lakeview Loan Servicing, LLC.
- Location
- Santa Monica, CA, US
- LinkedIn followers
- 500 followers
About Gustavo Melo
Product leader building with AI. We are in the middle of a technology renaissance, and I am heads down figuring out how to re-define and re-structure work so AI can drive 10-100x improvements in outcomes, and building the foundational tools that will enable success in this new era. At Lakeview Digital, I report to the CEO and built the company\'s digital platform from 0 to 8-figure annual revenue. I also built and lead the product organization: 32 people,~0% regretted attrition over 3 years.Previously: Amazon Alexa AI patent co-author (100M+ devices). Built Root Insurance\'s first embedded insurance experience (B2B API driving instant coverage for your customers without ever leaving your product), while running the consumer arm of its product organization. My leadership philosophy has developed into a simple mantra: be hands-on with the product and evangelize the vision while building the organization.
Experience
Head of Product, SVP - Lakeview Digital
Aug 2022 — Present · US
Built the digital platform for the nation\'s largest mortgage servicer from zero to eight-figure annual revenue in recapture.Report to CEO. P&L ownership. GM over product/program mgmt, UX, analytics, engineering and QA.Digital platform became the company\'s second-largest origination source (after direct calling recapture). Impact validated by controlled A/B test.Launched a fully-digital home equity loan product that 5x\'d the business line within 6 months. Built the product organization from zero to 32 people with 0% regretted attrition. Hired experienced leaders from Amazon, Microsoft, Meta, and Goldman.Navigated legal, compliance, finance, and external partner integrations across a 48-state regulatory environment.Built internal AI/LLM capabilities to transform how the product org operates.
Education
Sheridan College
Computer Programming
2002 — 2004
University of Toronto
Cognitive Science, Economics
2005 — 2007
Skills
- Agile Methodologies
- Management
- Product Marketing
- Business Analysis
- Product Strategy
- Saas
- User Experience
- Software Development
- Leadership
- Organizational Development
- Software as a Service (Saas)
- Strategic Partnerships
- Web Analytics
- Project Management
- Product Management
- Analytics
- Consulting
- Crm
- Strategy
- Start-Ups
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