Guruprasad Patil

Principal Technical Account Manager @SOTI

Toronto, CA

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Aug 2023 — Present

Principal Technical Account Manager @SOTI

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Mississauga, ON, CA

EDUCATION

2006 — 2010

Visvesvaraya Technological University

Bachelor of Engineering (B.E.), Information Science and Engineering

SKILLS

Ibm Db2SkypeNetworkingSonusContact Center DesignMicrosoft ExchangeProject ManagementNetwork AdministrationReporting & AnalysisServer ArchitectureContact CentersCustomer Relationship Management (Crm)Crystal ReportsSession Initiation Protocol (Sip)Software Development Life Cycle (Sdlc)Software DeploymentSolution ArchitectureSignaling System 7 (Ss7)Service Delivery ManagementTdmMedia GatewaysInternet Protocol Suite (Tcp/Ip)Microsoft Skype for BusinessContact Center ArchitectureVisual Basic .net (Vb.net)WindowsInternet Protocol (Ip)Audio RecordingSqlLinuxTroubleshootingSession Border ControllerTechnical SupportBusiness AnalysisUnified CommunicationsDomain Name System (Dns)Microsoft Sql ServerAspect AcdContact Center ConsultingCall Flow Design

ABOUT GURUPRASAD PATIL

Technical Account Manager and Consultant with over 9 years of experience responsible for planning, managing, and delivering excellent services, creating strategies, and exploring new business opportunities, hands-on technology guru to plan and implement Unified Communication Solutions, Contact Center Solutions and Enterprise Mobility Management applicationsExpert in Designing, Solution Implementation and Solution Consulting by applying analytical skills with Domain Expertise and recommending solutions to enhance business functionality & improve user-experience.

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