Gururaj Dixit
GLOBAL SOLUTIONS & DESIGN | CONSULTING | SERVICE DELIVERY OPERATIONS | PROGRAM / Account MANAGEMENT | ITIL Governance | Strategic Initiatives | PROJECT MANAGEMENT
- Role
- Technical Solutions Architect Sr Specialist Advisor at NTT DATA North America
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Gururaj Dixit
Regarded as a Versatile Leader, I present myself as a qualified professional with over 17 years of proven success in delivering business value and growth. I have a documented history of achieving flawless experience in developing and delivering ITIL / IT Service Operations / Program Management solutions by masterminding high-level strategies. I have attained proven expertise in Service Delivery Solutions, Budget & Resource Management,Change & Incident Management,Risk & Compliance Management,Team Management & Leadership,Technology & Operational Excellence,ITIL Governance Transformation / Automation.I am recognized for building and implementing a strategy from scratch, uncovering opportunities, and nurturing new and existing relationships to achieve success, while ideating and executing strategies that generate quantifiable results.Planning and implementing revenue management strategies to register growth in revenue. Maximum profitability through formulation of winning Operational Strategies ensuring business case developed are in alignment with the strategic objective of the organization.Infrastructure Management, End User Services, IT Service desk, Desk Side support, Application Packaging & Deployment, IT Asset(Software & Hardware) Management, Server Management AV Support
Experience
Technical Solutions Architect Sr Specialist Advisor
Jan 2024 — Present · Mumbai, IN
Education
Dakshina Bharat Hindi Prachar Sabha
Master of Business Administration (M.B.A.)
Skills
- Global Operations
- Hiring Employees
- Sla
- Itil Certified
- Operations Management
- Customer Escalation Management
- Pre-Sales
- Service Delivery Management
- Performance Management
- Crm
- Itil
- Team Management
- Service Delivery
- Technical Support
- Client Billing
- Vendor Management
- Project Planning
- People Development
- Escalations Management
- Cross-Functional Team Leadership
- Key Performance Indicators
- Performance Appraisal
- Process Improvement
- Business Process Improvement
- Service Management
- Client Presentation
- Service Desk
- Bpo
- Remote Infrastructure Management
- Attrition Reduction
- Team Leadership
- Customer Engagement
- Leadership
- Customer Retention
- Management
- User Experience Design
- Headcount Management
- Performance Improvement
- Transition Management
- Client Co-Ordination
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