Prasath Chandrasekar

About Prasath Chandrasekar

I help organizations improve service reliability, reduce operational risk, and strengthen…

Experience

1. Senior Software Engineer

   InfoBeans

   Sep 2024 — Present · Indore, IN

   Drive end-to-end Problem Management for the industry’s leading property and casualty insurance technology provider, ensuring long-term system stability and operational excellence at scale.• Take full ownership of recurring, high-impact issues by conducting comprehensive root cause analysis (RCA) and implementing permanent corrective actions to prevent incident recurrence.• Spearhead cross-functional investigations involving infrastructure, application, and support teams to resolve deep-seated technical problems across complex distributed systems.• Proactively identify potential risks and hidden problem patterns through data analysis, incident correlation, and trend mapping—mitigating issues before they impact production.• Manage the entire lifecycle of Known Error Records (KERs), including timely RCA documentation, solution tracking, and stakeholder communication.• Facilitate technical problem review meetings and post-mortem sessions, ensuring transparency, accountability, and a continuous improvement mindset.• Apply ITIL® v4-aligned methodologies to enforce structured, auditable processes for problem handling, contributing to service quality and operational readiness.• Collaborate with support, engineering, and business teams across geographies to ensure consistent knowledge sharing and long-term solution implementation.• Achieve measurable reductions in system downtime and ticket volumes by driving strategic problem elimination and improving infrastructure resilience.• Recognized for a composed, analytical approach in high-pressure situations with a relentless focus on root cause resolution, service reliability, and sustainable success.

Education

• Amrita Vishwa Vidyapeetham

  Bachelor of Technology - BTech, Electronics and Communications Engineering

  2015 — 2019