Rajesh Ks
Executive Manager - Application Support/ IT Service Desk @ Deloitte USI | PGDCRM
- Role
- Executive Manager at Deloitte
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Rajesh Ks
Leading with 20 years of dedicated expertise in IT services, my tenure at Deloitte has…
Experience
Executive Manager
Jan 2023 — Present · Telangana, IN
Overall experience of 18 years in ITes. Currently working as Executuve Manager at Deloitte. Key Responsibilities are providing Leadership support to Managers, Delivery excellence, customer experience, quality, productivity, audit & compliance, Stake holder engagement, People management, Employee experience, Talent retention, SLA / SLO / KPI attainment, competency productivity metrics & cost / revenue target attainment, Continuous improvement planning management, automation Client value add planning / Special projects, Transition Management & project management.
Education
Osmania University
Bachelor’s Degree
2005
Symbiosis - SCDL - PGDCRM
Post-Graduation Diploma in Customer Relationship Management
2014
Skills
- Team Management
- Project Management
- Vendor Management
- Operations Management
- Process Improvement
- Internal Controls
- People Management
- Troubleshooting
- Incident Management
- Operational Excellence
- Call Centers
- Transition Management
- Performance Metrics
- IT Service Management
- Client Relations
- Management
- Sla
- Itil
- Continuous Improvement
- Service Delivery
- Customer Service
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