Gursimran Kaur
Operations Manager at Zomato
- Role
- Operations Manager at Zomato
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Gursimran Kaur
Category Manager with 6 years of experience in planning, building and scaling businesses across various geographies. Strong implementation and problem solving capabilities. A highly driven individual and a collaborative team-player who is adaptable to diverse settings.
Experience
Operations Manager
Aug 2021 — Present · Gurugram, IN
Led a comprehensive overhaul of the existing supply chain process to enhance efficiency and optimize asset distribution to delivery partners.>Redesigned the delivery partner onboarding assets basis feedback and research with continuous efforts with 20 vendors Pan India. Improved lifecycle of assets by 3 months leading to delivery partner delight.>Successfully engaged and onboarded 20 manufacturers nationwide after conducting comprehensive sampling and price negotiations with over 100 vendors across India. Further worked with audit partners to organize a final vendor selection through auction.>Championed the establishment of streamlined processes and daily operations within the warehousing vertical from inception. Spearheaded quarterly stock reconciliations and facilitated the seamless onboarding of new warehousing vendors, ensured optimized operations and enhanced efficiency. Streamlined processes with warehousing partners to ensure zero stockouts to boost deliveries done in 2 days by 20%.>Initiated and led asset compliance efforts, devising innovative strategies in collaboration with tech and procurement to develop structural solutions that efficiently advanced our objective. Improved compliance metrics by 10% Pan India.>Lead multiple programs to positively impact customer experience metrics. Automated the escalations program to see a significant reduction in escalations count and handling costs. Ran feedback collection programs for all products to constantly improve and understand requirements of gig ecosystem. Engaged with partner influencers to promote and change delivery partner mindset.
Education
The Chintels School
High School
1998 — 2013
Guru Tegh Bahadur Institute Of Technology
Bachelor of Technology (B.Tech.), Computer Software Engineering
2013 — 2017
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