Gursheel Singh
Customer Advisor Ii @Concentrix
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WORK HISTORY
Customer Advisor Ii @Concentrix
Glace Bay, NS, CA
Delivered exceptional customer service in a high-volume contact center for a leading telecommunications client.• Provided technical support by troubleshooting and resolving a range of customer issues.• Created and managed customer orders while ensuring accuracy and timely processing.• Assisted customers in selecting new services, upselling additional features, and tailoring solutions to meet their specific needs, contributing to sales targets.• Delivered clear, professional communication to build rapport and foster long-term customer relationships.• Accurately logged call details, resolutions, and follow-up actions in the CRM system to maintain precise records.• Adhered to performance metrics, consistently meeting or exceeding Key Performance Indicators (KPIs) such as customer satisfaction and first-call resolution.• Collaborated with team members and escalated complex issues to appropriate departments to ensure effective resolution.• Adapted to dynamic workflows and processes while maintaining high-quality service delivery.
EDUCATION
Durham College
Diploma of Education
ABOUT GURSHEEL SINGH
Hello, I\'m Gursheel Singh, a recent graduate eager to embark on a fulfilling career journey. My passion for continuous learning and connecting with like-minded professionals brought me to LinkedIn.I hold a Computer Systems Technician diploma from Durham College, achieving Dean\'s Honors with distinction. During my program, I honed my skills in networking, hardware and software troubleshooting, and virtualization, and gained valuable insights into operating systems.Currently, I\'m gaining hands-on experience at Harvey\'s, where I\'ve cultivated a strong foundation in customer service. Working there has not only taught me how to satisfy customers but also instilled crucial teamwork, organization, and time management skills.Beyond my professional pursuits, I find joy in playing video games, discovering new music, exploring social media trends, and occasionally indulging in outdoor sports.What sets me apart is my unwavering positivity, dedication to motivating my team, creativity, results-driven mindset, and innate sense of accountability and innovation.Skills- Communication- Analytical Skill- Customer Service- Collaboration- Adaptability- Problem-solvingI\'m excited to connect with professionals who share my enthusiasm for growth and collaboration. Please feel free to reach out here on LinkedIn or via email at g••••••••@gmail.com.
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