Gursewak Hara
Product Incident Response Advisor @Tesco
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WORK HISTORY
Product Incident Response Advisor @Tesco
Welwyn Garden City, GB
Supporting product investigations and enhancing incident response strategies to ensure the business remain legally compliant and ensure customers safety. • Collaborate with cross-functional teams to manage product incidents and ensure timely resolutions. • Analyse EPW/PR data weekly, reporting findings to stakeholders for informed decision-making. • Develop comprehensive documentation to improve understanding and response to product incidents.• Monitoring, assessing and escalating serious product concerns in a timely manner.• Providing out of hours support when required to ensure product safety concerns are dealt with.• Leading the adoption and enhancements of AI through tools such as Co Pilot as the team AI champion.
EDUCATION
Coventry University
Bachelor of Arts - BA (Hons)
Barnet and Southgate College
A-levels
Ashmole Academy
GCSE’s
ABOUT GURSEWAK HARA
Risk and incident response professional with experience spanning threat intelligence, intelligence analysis and product safety compliance within a global retail environment.My career at Tesco has developed from frontline operations during the COVID pandemic, to Threat Intelligence analysis at HQ, and now into Product Incident Response within Product Regulatory & Compliance. Across these roles, I have built a strong interest in how organisations anticipate risk, translate intelligence into action, and strengthen operational resilience. My experience includes:• Threat intelligence and OSINT analysis supporting geopolitical, fraud, corporate investigations and supply chain risk assessments• Cross-functional incident investigations and response coordination• Supplier and product risk analysis supporting customer safety and compliance• Process improvement and operational efficiency initiatives• Applying emerging technologies, including AI tools, to enhance ways of workingI hold a BA (Hons) in International Relations and Affairs from Coventry University, which continues to shape my interest in geopolitics, global risk, and organisational decision-making.I am particularly interested in risk intelligence and the growing convergence between intelligence, operational security, incident response and cyber risk, and I am committed to continuously developing my capabilities within these areas.
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