Gurrsharan Singh
Front Desk Manager @Hilton Garden Inn
Signup · Get unlimited contacts
WORK HISTORY
Front Desk Manager @Hilton Garden Inn
Edmonton International Airport, AB, CA
Oversee and orchestrate all front office operations to ensure seamless guest arrivals, departures, and elevated service experiences.Empower and mentor front desk associates through training, performance feedback, and motivation to uphold luxury hospitality standards.Resolve complex guest concerns with professionalism and empathy, ensuring brand loyalty and exceptional satisfaction scores.Collaborate cross-departmentally with housekeeping, reservations, and maintenance to optimize operational efficiency and guest readiness.Drive revenue growth through strategic upselling, accurate folio management, and meticulous control of room inventory and availability.
EDUCATION
The Emirates Academy of Hospitality Management
Restaurant, Culinary, and Catering Management/Manager
Cornell University
Bachelor of Business Administration - BBA, BBA Major in Hospitalty Managment
INDIAN SCHOOL OF BUSINESS MANAGEMENT AND ADMINISTRATION
Master of Business Administration (MBA), Hotel/Motel Administration/Management
Health and Safety Solution UAE
Health and Physical Education/Fitness(EMERGENCY FIRST AIR DEFIBRILLATOR & INCIDENT MANAGEMENT
Diliberto Arabia
Certification, Fire Safety
ABOUT GURRSHARAN SINGH
Seasoned hotelier with over 19 years of experience in the hospitality industry, specializing in hotel and restaurant management. Proven expertise in leading large, multicultural teams and delivering exceptional guest experiences in diverse markets. Skilled in staff training, service excellence, and operational Optimization to achieve profitability and long-term growth. Strong background in building high-performance teams, implementing training programs, and maintaining the highest standards of hospitality.My approach harnesses the synergies of a dedicated team, and together we\'ve honed a robust operational strategy that thrives on efficiency and innovation. With a rich background managing high-performing teams, I bring a blend of strategic insight and a passion for service excellence to the forefront of every endeavor.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.