Gurps Basra

Business Readiness Manager Change Manager @ADP

Maidenhead, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jun 2024 — Present

Business Readiness Manager Change Manager @ADP

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Staines-Upon-Thames, GB

Working within the Business Excellence function to ensure the successful delivery of new functionality, enhancements, and services to internal stakeholders and ADP clients. Collaborating closely with Product, R&D, Support, Client Implementation, Sales, and Marketing teams to confirm business readiness prior to general availability. Partnering with senior leadership to align product launches and enhanced HR solution capabilities with strategic organizational goals- New Features- New Process- Enhancements- Quarterly- Communication - Compliance changes

EDUCATION

2001 — 2005

City University

Business Information Systems

SKILLS

Office 365DocumentationHelp Desk SupportService DeliveryCustomer ServiceTechnical SupportBusiness AnalysisIphone SupportTeamworkPerformance AppraisalKpi ReportsPerformance ManagementCrmItilKnowledge ManagementTrainingTestingRequirements AnalysisIseb Requirements EngineeringRecruitingIseb Business Analysis EssentialsMicrosoft OfficeActive DirectoryCitrixMicrosoft Office 2013Software DocumentationRetailDatabasesMicrosoft ExchangeProject ImplementationBusiness Process MappingTroubleshootingProcess ModelingCustomer Relationship Management (Crm)AnalysisChange ManagementStakeholder ManagementProject PlanningOutlookHelp Desk Management

ABOUT GURPS BASRA

Experienced Project Manager with a demonstrated history of working on infrastructure projects in the networks area. Currently working on a global cloud contact centre rollout. Skilled in Scrum, Prince2, Business Analysis and Risk Management. Strong program and project management professional graduated from City University.

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Gurps Basra — Business Readiness Manager Change Manager at ADP in Maidenhead, GB | Unifers