Gurpriiet Kaur Bambhra

About Gurpriiet Kaur Bambhra

Delivery Operations Specialist | Marketing Operations Leader | 14+ Years of…

Experience

1. Service Delivery Team Lead

   Accenture

   Jul 2022 — Present · Mumbai, IN

   Leading and Mentoring a team of Project Managers and Developers who manage the production and delivery of email marketing projects, print and creative designsGoverning production; driving the development of B2B emails and print collaterals across APAC, EMEA and US regions; encouraging the development of innovative and creative marketing designs while evangelising best practices within the teams Working on data and performance Insight for MBRs; supervising ongoing projects, managing escalation and analysing future requests to get prerequisites arrangedEnsuring teams’ deliveries are on time while maintaining high-quality scores and KPIsDriving team members’ growth by providing them with appropriate guidance and support, organising monthly feedback sessions and resolving any issues facedDiscovering and nurturing required training for the team members and mentoring them to promote productivity, work accuracy and commitment to a positive work environment and support in achieving business targets and high MSATs consistentlyPlanning, delegating and directing the team’s day-to-day work to achieve operational targets and client objectives; designing process documentation and training the team