Gurpreet Singh

About Gurpreet Singh

I am a seasoned, versatile and results driven management professional with 16+ years of experience in the entire spectrum of BPO operations involved in the field of Health Care, Real Estate, Online Sales and Banking projects. Offering proven track record of addressing operational issues, resolving performance bottlenecks with expertise in devising policies for improving performance and achieving desired objectives and organizational growth. Presently associated with Cognizant as Account Manager. As a professionally matured and result oriented leader, I possess a keen ability to see the ‘big picture’ while staying abreast of business details and tight deadlines. Boasting a proven track record of preparing Standard Operating Procedure for the projects transitioned & implement the SOP to facilitate a tightened and controlled process across the floor. Outstanding ability to cultivate relationships with customers, staff and executive personnel, developing mutually respectful relationship. Recognized for high level of commitment to exceeding customers initiatives, implementing performance improvements and conquering challenges to drive business forward. In addition to my significant professional achievemnets, I also got recognized as a proud recipient of various prestigious awards such as; Role Model Award, Outstanding Achiever, Team Lead of the Quarter and Star of the Month for delivering stupendous services. Throughout my career, I have been driven by my intellectual curiosity to find answers to the most pressing questions. Whatever its process planning and execution or implementing strategies that produce results, I’ve been able to accelerate growth and turning around performance of products, people and processes. If you are interested to learn more about my experiences please contact me on +91- mail me at g••••••••@gmail.com

Experience

1. Service Delivery Manager

   Cognizant

   Nov 2021 — Present · Bengaluru, IN

Education

• Gauhati University

  Bachelor of Commerce, Management

  2000 — 2005

Skills

• Business Development
• Business Intelligence
• Negotiation
• Sales
• Coaching
• Outsourcing
• Recruiting
• HR Consulting
• Management
• Team Building
• Program Management
• Analysis
• Business Process Improvement
• Employee Relations
• Strategic Planning
• Vendor Management
• Performance Management
• Crm
• Itil
• Stakeholder Management
• Team Leadership
• Project Management
• Project Delivery
• Resource Management
• Sla
• Requirements Analysis
• Business Strategy
• Sourcing
• Quality Assurance
• Bpo
• Transition Management
• Process Improvement
• Teamwork
• Service Delivery
• Team Management
• IT Service Management
• Account Management
• Change Management
• Leadership
• Mis