Gurpreet Singh
Customer Success Leader | MarTech Expert | Email Marketing & Retention Specialist | 8+ Years Improving Client Growth & Revenue
- Role
- Customer Success Manager at Maropost
- Location
- Chandigarh, CH, IN
- LinkedIn followers
- 500 followers
About Gurpreet Singh
I lead customer success with 8+ years of focus in marketing technology. My work has…
Experience
Customer Success Manager
Feb 2017 — Present · Mohali, IN
I manage relationships with high-value clients, focusing on helping them adopt the platform, stay with us, and grow their usage.What I\'ve done:• Maintained a portfolio of top accounts with 98% gross retention and 110% net retention • Created success plans that connect our platform features with clients\' business goals, increasing their long-term value • Led quarterly reviews showing return on investment and finding new growth options, resulting in more platform usage • Worked with product and development teams to add client-requested features, making clients happier with our product • Implemented better email delivery, list segmentation, and automation workflows that improved clients\' campaign results by about 30% • Created training for internal teams on product use, quarterly review methods, and data presentation • Advised eCommerce, wellness, and affiliate marketing clients on getting the most value from our platform
Education
Panjab University, Chandigarh
Bachelor of Commerce - BCom, Business/Commerce, General
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